I got into a car accident where only my vehicle was damaged, but it was just a minor incident. I have Axa's "affordable" insurance. So, I initially had the car towed to the authorized service center because I thought it might just be a problem with the tire. I ended up paying for the tire repair myself. So, I just got the expert report from the authorized service center, and it turns out that all the Axa-affiliated special services in Canakkale are saying they can't fix it because of some mysterious "code issue" or system problems. They say they can't handle it. I don't understand why I bothered getting this insurance if I can't get my car fixed at any of the Axa-affiliated services in Canakkale. Did they not even bother to check these services in Canakkale before listing them as affiliated? Do these services actually help at all? I need this situation fixed right away, or I'll start using my legal rights.
I filed a claim for my insured disabled vehicle with AXA Insurance on May 10, 2023. The file number is 11198254. I used the courtesy car that I was entitled to for one month. I listened to the advice from the call center and decided to take my car to a private service center that is affiliated with ...
They rear-ended my car in Belgium. Axa Sigorta requested that the vehicle be temporarily repaired and brought back to Turkey. However, no one in Europe performs temporary repairs; there is no such concept here. They told us that they either repair the vehicle properly or not at all. Despite explaini...
On 8.11.2023, I had a traffic accident in which the other part was 3/4 at fault. My damage file numbered 20230300338834 was opened on 21.11.2023. When I bought my car from Groupama insurance (Currently Axa), I had a new vehicle special condition. There is a clause that if my invoice amount exceeds 6...
The issues with Axa Sigorta insurance persist even three weeks after I received my vehicle post-accident, and the file remains unclosed. After the accident, it took two weeks to request the necessary parts for my damaged vehicle, which sat in the service car park with no action. Although the parts a...
I had my car insured with Axa Insurance. A month ago, someone hit me from behind and broke the bumper. An expert came to assess the damage to be repaired through the insurance, and it was decided to proceed with the repair. However, after the repair, a crack appeared, and it was decided to replace t...
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