Axa Insurance Company Refused to Pay for My One-Way Accident
I got into a car accident where only my vehicle was damaged, but it was just a minor incident. I have Axa's "affordable" insurance. So, I initially had the car towed to the authorized service center because I thought it might just be a problem with the tire. I ended up paying for the tire repair myself. So, I just got the expert report from the authorized service center, and it turns out that all the Axa-affiliated special services in Canakkale are saying they can't fix it because of some mysterious "code issue" or system problems. They say they can't handle it. I don't understand why I bothered getting this insurance if I can't get my car fixed at any of the Axa-affiliated services in Canakkale. Did they not even bother to check these services in Canakkale before listing them as affiliated? Do these services actually help at all? I need this situation fixed right away, or I'll start using my legal rights.
The complaint reflected through your website by Mr./Ms. A has been taken into consideration by our Company. Further information regarding the matter will be provided. Sincerely, AXA SİGORTA A.Ş. Customer Complaint Management
The complaint directed to your site by Mr. A. has been evaluated. Upon review of the application, your submission related to the damage file created as a result of the notification made to our company on 25.10.2023 has been assessed together with the Damage Service. Discussions are being held by the expert, and we inform you that the evaluation will be made in accordance with the coverages in the policy, the provisions of the general insurance conditions, and the expert report received. Sincerely, AXA SİGORTA A.Ş. Customer Complaint Management
Sure, here is the translated text: "7 weeks have passed and the last 2 seat belts have not arrived. The process, which has a repair period of 3 days, took about 50 days due to company and expert approval and it is still not finished, I am waiting. I want you to know that I will use my legal rights."
