I am very unhappy with my Asus ProArt Display PA27AC monitor purchase. I couldn't get any display when connecting it to my computer since the day I got it. When I connected the computer to a TV, however, I got a clear display, indicating that the problem is with the monitor itself. It's worth noting that my computer is from the Asus VivoBook series, so there should be no problems with compatibility. I sent the product to the service center via courier, and they returned the ostensibly unused, brand-new monitor to me with significant damage (deep scratches on the back panel). Furthermore, the issue remained unresolved. I promptly notified Asus customer service of the situation, providing them with photos and videos as proof, and stated unequivocally that I refused to accept the damaged product. Now I'm waiting for their response.
I’m extremely disappointed with my Asus monitor and the lack of support I've received. The screen suddenly started showing faded, dull, and lifeless colors, which was never the case before. This issue appeared out of nowhere, and I took multiple steps to troubleshoot it myself—I changed the cable, r...
My monitor, which I delivered to UPS cargo, was broken in the cargo and they do not cover my damage. When I called customer services, they said "I should file a lawsuit". I applied to the Consumer Arbitration Committee and they asked me to file a lawsuit. If you do not solve my problem, I will have ...
I am deeply frustrated with UPS Turkey for damaging my Asus monitor during shipment, despite my careful packaging. I secured the monitor screen in its original box, added foam for extra protection, and clearly labeled it as fragile. However, upon reaching Asus for warranty service, I was notified th...
I entrusted UPS to deliver my Asus monitor for service, but it arrived completely shattered. Upon reporting the issue, UPS customer service was dismissive, even suggesting I "take it to court" rather than offering any assistance. I've filed a complaint with the Consumer Arbitration Committee, and I’...
I bought an Asus VivoBook laptop last year. From the very first days, I started experiencing freezing and lagging issues. The battery would drain very quickly. Sometimes it would shut down on its own and wouldn’t turn back on for 2–3 days without any reason. After the last shutdown, it never turned ...
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