Asus Officials Are Denying To Repair My Product And Insists On Fault

The ASUS PA32UCG-K monitor that I have purchased on 13/04/2022 has been problematic since day one. The features of the product are stated on the "https://www.asus.com/displays-desktops/monitors/proart/proart-display-pa32ucg-k/" website, but after both increasing the brightness level and turning on the HDR (which is one of the features of the product), the fan in the product produces a noise of approximately 70db and makes it possible to do work at the computer only by disrupting human health. Since I thought that this problem was software related, I started to follow the software updates on the ASUS official website and install them in the process as recommended. However, since the problem was not solved with 3-4 software updates, I guessed that the issue was at the hardware and the product I had was defective, and delivered my monitor to the ASUS authorized service on 14.11.2023. (ASUS service Record Number: TRB8RB0760). On 16.11.2023, I was informed that all the tests of the product have been completed and there was no problem and I needed to check my own computer hardware. Afterwards, I called ASUS Customer Service again and reported the situation, and they could not help me in any way, and they repeated to me that the authorized service had inspected the product and that there was no problem. Thinking that the problem was caused by my own computer, I connected another computer to the monitor. However, I still encountered the same problem. Obviously, both ASUS officials and SMS INFOCOMM (ASUS authorized service company) refused to provide repair services for my defective and still under warranty product told me to use the monitor with a noise that a vacuum cleaner can create. It is not possible for any healthy and problem-free monitor to produce 70db sound. I informed ASUS officials that I would exercise all my legal rights through the call centre, and that ASUS could not oblige customers to use defective products. For this reason, I have also applied to the Consumer Arbitration Committee to solve the problem of my product, which is still under warranty, and if it cannot be solved, to replace it with a new one. As an ASUS customer with different type of products for both personal and business needs for a long time, I am sorry to hear that ASUS can't support me on this particular issue and just leave me to these platforms to protect my rights.