My guaranteed product, which originally cost 2000 TL, is now incurring an additional charge of 2500 TL for repairs. This has happened two to three times already, and I'm starting to wonder if Asus officials are aware of the unfair profit-oriented behavior of their service providers. Due to this issue, I have decided not to purchase Asus products for myself anymore, and I'm also not recommending them to my friends and acquaintances. I firmly believe that one customer can bring in a thousand more, but one customer can also deter a thousand potential buyers. I hope the Asus authorities take note of this feedback and address this issue promptly.
I'd been a happy user of my Asus Zenfone for years, but when it began to malfunction, I decided to take it to an authorized service center to extend its life. To my surprise, they demanded a 7,000 Turkish Lira repair fee, which is more than three times the price I paid for the device in 2019. I refu...
I've had three panel failures in less than two years. At first I though it was just a one time thing, now believe there is a production defect if the same model keeps experiencing the same issue. Yet our go-to brand, Samsung, is being unhelpful and only offering expensive fixes rather than a replace...
Hello, my computer automatically shuts down when I start it. It stays on for about 1 minute and then shuts down immediately. The battery never goes above 5%. When I contacted Asus Turkey to report my issue, they demanded a technical service fee of 450 TL, even though my warranty is still valid. As f...
The new Samsung product I purchased was broken in the box. I also recorded the entire unboxing process on video, but despite sending this to Samsung, they did not accept it. I have evidence, but they usurped my rights. When I wanted to have this broken product repaired with my own means, I experienc...
Due to the issue with the Amazfit Gtr 3 Pro device, I submitted the product under warranty. They informed me that the Evofone Ankara Authorized Technical Service, their designated technical service provider, was unable to repair the product. Instead, they offered to refund the purchase price from tw...
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