While returning from Europe, I bought two Philips OneBlade Pro shavers. When I got home and tried to use them, one of them didn’t work at all, and the other broke down after 1-2 months. Since Philips products come with an international warranty, I went to an authorized Philips service center. I showed them my products and the receipt. They told me the product has a chronic issue with its motherboard and needs either a motherboard replacement or a brand-new replacement. After some time, they informed me they wouldn’t repair the products. They told me to go back to where I purchased them. This decision was not made by the service center I visited but by Philips Turkey. The same product is available in Turkey, so it should have been repaired, replaced with a new one, or exchanged for a different model. Yet, I faced this disappointing situation. I then contacted the place where I purchased the items abroad, and they asked for a document from the service center confirming that the products were inspected, and the issue was not caused by user error. However, the service center refused to provide this document. I had extensive discussions with Philips, but they made the process as difficult as possible. It was clear they were doing everything they could to avoid repairing the products. This situation has affected my budget significantly, while Philips benefited unfairly. There are authorized service centers in name only, but there is no real service. I never expected Philips to reach such a substandard level.
I was given a Philips shaver as a present. I can't believe it. After just 2 months of using it and only 8 months since I got it, the shaver head mechanism completely failed on me. It was a close call too, as it almost injured my eye while I was shaving. The authorized service center declined to hono...
On 25.08.2025, I purchased a Philips Brr454/00 Facial Epilation Device through Hepsiburada with order number TR12025000003935, but it did not work properly on the first use. At first, it removed a little, but during the second attempt, it did not perform any trimming at all. I wanted to return the p...
We bought the Philips BRE245/05 branded epilation device as a Mother's Day gift from the MediaMarkt store. While trying to see if it works, we realized that when the shaving head is attached, the second speed level button does not work and pushes the head outwards. There is also too much space betwe...
I sent my Philips television to Gebze Yücel Elektronik, the authorized service center, on July 27, 2023, for warranty repair. Unfortunately, as of today, my television has not been returned to me, with the service center citing a two-month delay in receiving spare parts. Several times during this ti...
My Philips Azur Elite Optimal Temp iron broke down. The local Philips service in my city, Eskişehir, decided to replace the base of the iron, but after a 50-day waiting period, they informed me that the base of the iron couldn't be sourced in Turkey. They proposed to exchange my iron with another on...
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