I received my Arçelik 1060 YKMG tumble dryer in November 2022, but the packaging was damaged, and it arrived in a shabby condition. I immediately requested a replacement, but the authorized service team stated that it would only be replaced if there was a problem during installation. Since no issues were found despite the detergent drawer being loose during installation, no replacement was made. However, on May 10, 2024, while using the machine, I noticed a burning smell, and it overheated and stopped working. After contacting Arçelik customer service, I requested a service appointment. Despite my request for a replacement, another service company took the machine for repair without informing me, promising an inspection upon my insistence for a replacement. As of now, I'm waiting for a resolution after approximately 10 days without a machine. I expect Arçelik to listen to the records of our conversations, expedite the delivery of my new machine, and compensate for the inconvenience.
I purchased an Arçelik dryer from an Arçelik store on December 24, 2024, and since the very first use, it has been emitting a strong plastic smell. I expected this to disappear after a few cycles, but the odor persisted, making it impossible to use the machine. I contacted Arçelik service, and they...
On June 20, 2023, I purchased an Arçelik 1010 KM model dryer from the Arçelik dealership located at Pendik, Yenişehir branch. After only 15 months of use, the dryer, still under warranty, stopped drying clothes effectively, leaving them damp. Concerned about a possible malfunction, I contacted Arçel...
I own an Arçelik 800 KM 8 kg dryer, which I purchased in 2021. In 2025, after only about four years of use, the machine began to fail, and for the past month it has not been drying laundry properly. Despite running full programs, the clothes come out damp and I cannot use the dryer as intended. Due ...
I purchased Arçelik 900 KMX model tumble dryer from your Amasya Merkez dealer on December 30, 2024. The machine started leaking water from the bottom after the first drying. I reported the situation to the authorized service. The technical staff left after starting and checking the machine and telli...
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