On June 20, 2023, I purchased an Arçelik 1010 KM model dryer from the Arçelik dealership located at Pendik, Yenişehir branch. After only 15 months of use, the dryer, still under warranty, stopped drying clothes effectively, leaving them damp. Concerned about a possible malfunction, I contacted Arçelik Support and requested an authorized service inspection. Upon arrival, the service team confirmed that the machine was not operating correctly and required maintenance. However, I was informed that this maintenance would not be covered under warranty and would cost ₺1300, with an additional note that the maintenance would need to be repeated yearly. At no point during purchase, installation, or from any other representative was I informed of such an annual maintenance requirement. I believe this issue is due to a chronic or manufacturing defect with the device. I do not find it acceptable to pay ₺1300 annually (increasing to ₺1800 after the warranty period) and relinquish my dryer for a week each year for maintenance. I respectfully request a replacement with a machine that is free of this ongoing maintenance need and functions as expected.
I received my Arçelik 1060 YKMG tumble dryer in November 2022, but the packaging was damaged, and it arrived in a shabby condition. I immediately requested a replacement, but the authorized service team stated that it would only be replaced if there was a problem during installation. Since no issues...
I own an Arçelik 800 KM 8 kg dryer, which I purchased in 2021. In 2025, after only about four years of use, the machine began to fail, and for the past month it has not been drying laundry properly. Despite running full programs, the clothes come out damp and I cannot use the dryer as intended. Due ...
I purchased an Arçelik dryer from an Arçelik store on December 24, 2024, and since the very first use, it has been emitting a strong plastic smell. I expected this to disappear after a few cycles, but the odor persisted, making it impossible to use the machine. I contacted Arçelik service, and they...
I purchased Arçelik 900 KMX model tumble dryer from your Amasya Merkez dealer on December 30, 2024. The machine started leaking water from the bottom after the first drying. I reported the situation to the authorized service. The technical staff left after starting and checking the machine and telli...
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