I purchased an Arçelik refrigerator in 2019, and before reaching its fifth year, it started leaking water from the corners (bottom freezer model). Shortly after, the upper section stopped cooling. While I was away, the freezer completely defrosted, ruining all my food.
I called Arçelik service, and they replaced the motor control board for a fee, but the problem was not fixed. They later took the fridge for repairs, but after returning it, the leaks continued. Within two months, it stopped cooling again. They took it away a second time, forcing me to use a loaner fridge, which I had to clean twice. After only 2-3 months, the issue returned!
This is my fourth service request, and I can’t deal with this any longer. I’ve had to stay home waiting for service, disrupting my life and my child’s schedule. Is this normal for a durable appliance? I demand a permanent solution before Ramadan starts this week. Do not take my fridge again—just fix the issue once and for all!
The problems I’ve been experiencing with my Arçelik refrigerator seem never-ending. I’ve called for service 15-20 times. There was rust and paint peeling on the inox doors, so we requested a door replacement under warranty. After the replacement, the doors stopped vacuum sealing properly. Normally, ...
About a year and a half ago, I purchased an Arçelik double-door refrigerator with an adjustable shelf in the lower section and Wi-Fi connectivity for my address in Bağcılar, Istanbul. Two to three weeks after buying it, the refrigerator began constantly leaking water, and this problem still continue...
In the fifth year of using my Arçelik refrigerator, a crack unexpectedly formed in the internal gas pipe, causing a gas leak. I believe this issue poses a serious threat to both my safety and health. I handed the refrigerator over to the service center five days ago, but they informed me that the de...
I purchased my Arçelik refrigerator 2 years ago and I am still using it. The product is under warranty and also has an additional 7-year extended warranty. However, I constantly face problems with the cooling section; my food spoils in less than a day. This causes my groceries to go to waste, forces...
In 2017, I purchased an Arçelik refrigerator. About a year after the purchase, the refrigerator broke down, and the service team stated that it could not be repaired. As a result, in 2018, I paid ₺15,000 to buy a new white Arçelik refrigerator, model 584611MB. However, this new refrigerator also exp...
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