About a year and a half ago, I purchased an Arçelik double-door refrigerator with an adjustable shelf in the lower section and Wi-Fi connectivity for my address in Bağcılar, Istanbul. Two to three weeks after buying it, the refrigerator began constantly leaking water, and this problem still continues to the point where even my carpets get soaked. I have contacted Arçelik customer service and technical support many times to resolve the issue, but each service team that came delayed me for about three months. I requested a replacement, yet no exchange was made, and I was not even informed that my request had been rejected. Most recently, when I called customer service again, I was told that my complaint record did not appear in the system. Although my product is still under warranty, I request that my grievance be resolved and that my refrigerator be replaced.
Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, or requests for solutions regarding our products and services, we kindly ask you to contact us primarily. As the Arçelik family, we wish you days full of health and happiness. We are here for you 24/7, we are here for your happiness. Arçelik Customer Communication Center
I received a call from Arçelik customer service, we talked, I explained my issue again and stated my request for an exchange. They said they would report it to the necessary authorities. I am waiting for a response. I will write the results here. Hopefully, Arçelik will stand behind its defective product and accept the exchange.
I will never buy an Arçelik product again, their old quality and glorious days are gone. Their service, customer support, and standing behind their faulty products are all just stories. I've been having problems since I bought it, I can't even put a carpet in the kitchen anymore. I'm fed up, I've had enough, I will replace my refrigerator with another brand.
I purchased an Arçelik refrigerator in 2019, and before reaching its fifth year, it started leaking water from the corners (bottom freezer model). Shortly after, the upper section stopped cooling. While I was away, the freezer completely defrosted, ruining all my food. I called Arçelik service, and...
I bought my refrigerator a year ago, but it did not arrive as I saw it in the store. The equipment hanging on the door was missing. We called the service, and they said that the door did not belong to this model. The issue was not resolved, and I gave up on the service. Later, the same refrigerator ...
I bought an Arçelik refrigerator less than two years ago, and they have been unable to provide a solution for 12 days. Despite hundreds of complaints, there is no resolution. A replacement decision was made, and I was charged an extra fee. Four days have passed since then, but the refrigerator has n...
I purchased my Arçelik refrigerator 2 years ago and I am still using it. The product is under warranty and also has an additional 7-year extended warranty. However, I constantly face problems with the cooling section; my food spoils in less than a day. This causes my groceries to go to waste, forces...
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