I purchased the Arçelik A55 Q990 AY model but returned it due to a screen darkening issue. Despite fulfilling all the necessary conditions, I have not received my refund. When I contacted customer service, they stated that refunds are processed on Mondays, Wednesdays, and Fridays, but the product had not yet reached them. The authorized service picked up the product from my home on 15.02.2025, and on 17.02.2025, I was informed that my return had been approved, yet my refund has still not been issued. Even though I have met all my obligations, Arçelik imposes its internal processes on consumers, causing inconvenience. While the payment is taken upfront without any issues during the purchase, the refund process unfairly leaves the customer at a disadvantage.
On October 21, 2025, I purchased an Arçelik A55 Q990 television for ₺43,119, brand new and with a 3-year warranty, based on the recommendation of the store staff. Since the product wasn’t available in-store, I couldn’t see it beforehand; I was shown different models and told it would look “similar.”...
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
I purchased a refrigerator in 7 installments from an Arçelik dealer on 09/06/2025. It was delivered to my home by the service team on 10/06/2025, but the staff were unable to carry the refrigerator into the house. I then visited the Arçelik dealer and explained that the service team couldn’t bring t...
I bought my A50 D 790 B TV from an authorized Arçelik dealer in January 2025. Since February 2025, it has been turning itself on and off, changing channels by itself, freezing and restarting constantly in apps like YouTube, and automatically exiting and returning to TV channels. These issues have be...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
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