Yağız

"I waited almost 2 weeks in the July heat for the service to come for the broken refrigerator. The Menemen authorized service did not show up for the appointment and offered excuses like "we can't always come to that area" / "we couldn't reach you by phone." Not only did my products spoil, but I also had to wait for my neighbor to come home from work in the evening for cold water. However, when the Arçelik service finally came, they replaced the broken refrigerator compressor and did not charge me. Therefore, although it was late, the mistake was corrected, and customer satisfaction was achieved. Customers need to be able to contact the local authorized service directly. If the service technician is not going to come to the appointment for some reason, the customer should not be kept waiting at home all day like a slave."