On July 16, 2023, I purchased an air conditioner from Arçelik, and they assured me that they would call to schedule an appointment. I waited three days and received no response. I finally called customer service, and they scheduled the service at random for July 31, 2023, between 3:00 PM and 5:00 PM. I took the day off from work today to be at home for the installation, but no one showed up or even bothered to call. Now I'm left to wonder what will happen to my situation. I will never again shop at Arçelik. If I'm not the one in pain, who is? A simple two-line apology will not suffice. I'm a working person, and I can't stay at home all day. Take a look at the dates, Arçelik, and apologize accordingly.
I am deeply dissatisfied with the behavior and attitude of Ayşe, an employee at the Arçelik call center, which has caused me significant inconvenience. Regarding the air conditioner I purchased on 08/06/2024: On 11/06/2024, I received a call stating that the installation would be done that day. I i...
I purchased an Arçelik brand air conditioner. I made an appointment for installation on July 22 and was able to make an appointment for August 26. The service personnel who came for installation on August 26 could not do the installation because they did not have enough equipment and said they would...
On July 2, 2024, my dishwasher malfunctioned, so I scheduled a service appointment with Arçelik customer service. As a working individual, I took time off to be home, cancelling evening plans to wait for the service between 17:00-19:00. However, the service team did not arrive and did not provide an...
A very poor experience. We tried to return the portable air conditioner we purchased during its installation by the authorized service team that arrived two days later, but they refused to accept it. The Arçelik Dealer did not answer our calls, and when they did, they claimed the return would be pro...
On July 2, 2024, my actively used Arçelik air conditioner malfunctioned. Since my air conditioner is under warranty, I called Arçelik's headquarters to request an appointment. They directed Arçelik service to Raif Paşa Neighborhood in İskenderun, but no one from the service has called me until July ...
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