I've booked a maintenance appointment for my air conditioner with Turgutlu Arçelik service on 06.06.2024, from 09:00 to 11:00. Nevertheless, I received a call from them at 09:30 on the same day, stating that they had inexperienced staff and needed to reschedule for 07.06.2024. The following day, at 09:40, they once again rescheduled it to 10.06.2024, using the same excuse. This frequent rescheduling is completely unacceptable and feels like a complete mockery. Arçelik's service is severely limiting our freedom and causing us significant distress. It's quite a letdown, and I strongly discourage buying or using products from Arçelik.
On July 16, 2023, I purchased an air conditioner from Arçelik, and they assured me that they would call to schedule an appointment. I waited three day...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
I am deeply dissatisfied with the behavior and attitude of Ayşe, an employee at the Arçelik call center, which has caused me significant inconvenience. Regarding the air conditioner I purchased on 08/06/2024: On 11/06/2024, I received a call stating that the installation would be done that day. I i...
On July 2, 2024, my actively used Arçelik air conditioner malfunctioned. Since my air conditioner is under warranty, I called Arçelik's headquarters to request an appointment. They directed Arçelik service to Raif Paşa Neighborhood in İskenderun, but no one from the service has called me until July ...
On July 2, 2024, my dishwasher malfunctioned, so I scheduled a service appointment with Arçelik customer service. As a working individual, I took time off to be home, cancelling evening plans to wait for the service between 17:00-19:00. However, the service team did not arrive and did not provide an...
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