My Amazon order with the shipment number 5622435713670 departed from Ankara on 27/05/25 at 20:19 by Aras Cargo and arrived at the Istanbul İkitelli transfer center at 06:56 on 28/05/25. The exit from the İkitelli Transfer Center is visible on 28/05/25 and as of 10:00 on 29/05/25, it is still on the road despite not changing provinces and being on the same side. How could your vehicle not come 20 km in one day? Although the cancellation request was forwarded to the branch by Amazon and the barcode was scanned and requested to be reduced to a refund, the branch said "it is still on the road, we will wait 3 days when it arrives and return it to you" and the refund process was not done. In addition, although my address is in the heart of Istanbul, it is set as non-distribution and automatically drops to "delivery from branch". No information other than what is shown on the website can be obtained from Customer Services. We kindly request that you do what is necessary regarding this branch.
The order I placed on Amazon on October 14th for around 9-10 items was first scheduled for delivery on October 21st, then they said October 22nd, then October 24th, and now it shows as October 26th. I have never seen such nonsense in my life. When I call the Aras Cargo branch in Ankara, they tell me...
I purchased a product worth ₺166,000 from a seller on Amazon on October 23. The item was handed over to Aras Kargo the same day. My shipment, with tracking number 5734197373653, was supposed to be delivered on October 25 but has still not arrived, even after three days. The last update was on Octobe...
My cargo with tracking number 5624881440700, which is at Aras Cargo Izmir Ulukent Branch (October 29, 10001 Sk. No:50/3, 35660 Menemen/Izmir), has not been delivered to me until today (June 4, 2025) despite arriving at the branch on June 2, 2025. I called the branch on June 3 to get information abou...
On August 11, 2025, despite being at the address all day for an Aras Cargo shipment with tracking number 5661852000286, the cargo personnel sent me a message saying "We stopped by, but couldn't find it" without even visiting the address. A photo of a black screen was added to the system. However, no...
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