I am writing to address an issue with my iPad Pro (5th generation, 12.9-inch), which has stopped functioning. I purchased it 2-3 years ago, and it worked perfectly until the warranty expired. Following that, it ceased to charge and shut down. After seeking assistance from the service center, they said the device is in great shape and has been well taken care of, so there are no user issues from my side. Hence they suggested it might be a manufacturing defect and recommended purchasing a new device. So, your devices can suddenly stop working even though they are new and in great condition and you won't provide any assistance at all?And you suggest just buying a new one to your customers? This response is unsatisfactory and raises serious concerns about Apple’s product quality and customer support which they always proud of. As a lawyer I intend to pursue legal action.Furthermore, in light of the exorbitant prices I pay in my country, I will not consider purchasing Apple products again due to this apparent disregard.
I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...
I had to take my Apple iPad 8th Generation to customer service recently because of a noticeable dent in the camera area. Fortunately, they were able to replace it under warranty for me. When I received the new device, however, I was surprised to discover that it, too, had a dent in the same area as ...
As a dedicated Apple user, I purchased the 9th Gen iPad for my studies, carefully maintaining it in a case for the past two years. Recently, I decided to upgrade to a newer iPad model and was shocked to find that, once I removed the case, the tablet’s casing color had faded. This wasn’t expected fro...
I bought an iPad Pro 12.9 inch device on 16/10/2023 via pt technology and after a certain time it started to charge late, it could take about 10 hours to charge 100%, I took it to Apple Akasya, I told my complaint, they said they would take care of it, they said they would notify me after the inspec...
I have an iPad Pro (M4). While removing it from its Spigen Air Case for routine inspection and cleaning, the inner screen broke. Since the device is still under Apple warranty, I took it to my local Apple distributor and service center (CEPA Gürgençler – Türkiye). After inspection, I was told that a...
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