Apple Suggested I Buy a New iPad Pro After Mine Stopped Working Right After Warranty

September 20, 2024 4:42 PM32

I am writing to address an issue with my iPad Pro (5th generation, 12.9-inch), which has stopped functioning. I purchased it 2-3 years ago, and it worked perfectly until the warranty expired. Following that, it ceased to charge and shut down. After seeking assistance from the service center, they said the device is in great shape and has been well taken care of, so there are no user issues from my side. Hence they suggested it might be a manufacturing defect and recommended purchasing a new device. So, your devices can suddenly stop working even though they are new and in great condition and you won't provide any assistance at all?And you suggest just buying a new one to your customers? This response is unsatisfactory and raises serious concerns about Apple’s product quality and customer support which they always proud of. As a lawyer I intend to pursue legal action.Furthermore, in light of the exorbitant prices I pay in my country, I will not consider purchasing Apple products again due to this apparent disregard.

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