As a dedicated Apple user, I purchased the 9th Gen iPad for my studies, carefully maintaining it in a case for the past two years. Recently, I decided to upgrade to a newer iPad model and was shocked to find that, once I removed the case, the tablet’s casing color had faded. This wasn’t expected from a high-quality device, especially one that’s been handled with such care.
When I researched further, I found that other users have faced the same discoloration issue. Upon contacting customer service, I was told it was a "user error," which I find hard to believe. The device has no physical damage; the color faded simply from being in a case. With two months left on my warranty, I’m disappointed to hear that cosmetic issues may not be covered. I paid a premium for an Apple device expecting lasting quality, and I request that Apple addresses this issue and restores the appearance of my iPad.
I had to take my Apple iPad 8th Generation to customer service recently because of a noticeable dent in the camera area. Fortunately, they were able to replace it under warranty for me. When I received the new device, however, I was surprised to discover that it, too, had a dent in the same area as ...
I am writing to address an issue with my iPad Pro (5th generation, 12.9-inch), which has stopped functioning. I purchased it 2-3 years ago, and it worked perfectly until the warranty expired. Following that, it ceased to charge and shut down. After seeking assistance from the service center, they sa...
I purchased an Apple iPad tablet along with the Apple Pencil. We used the tablet and pencil for studying, drawing, and playing games. After some time, we noticed scratches on the screen caused by the pencil, and the pencil's sensitivity started to decrease. I sent both the tablet and pencil to the w...
I purchased an iPhone 15 in May, and within just 2 months, the casing around the phone completely lost its color. When I took it to the service center, they labeled the issue as a user error, which does not align with the quality service standards I expect from a brand like Apple. It has been surpri...
I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...
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