I bought an iPad Pro 12.9 inch device on 16/10/2023 via pt technology and after a certain time it started to charge late, it could take about 10 hours to charge 100%, I took it to Apple Akasya, I told my complaint, they said they would take care of it, they said they would notify me after the inspection. A few days later, I received an e-mail saying that there was no repair, that it was user error, and that I had to pay 12, xxxtl + VAT if I wanted to exchange it. Now what's on my mind is how could I break the inside of the charging socket? If the screen is a camera, OK, user error would be in question, but how could I damage a closed area? If your technicians are very knowledgeable, let them tell me whether I broke it with a screwdriver or a teaspoon, and with which object I damaged it, that's all I have to say.
I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...
I am writing to address an issue with my iPad Pro (5th generation, 12.9-inch), which has stopped functioning. I purchased it 2-3 years ago, and it worked perfectly until the warranty expired. Following that, it ceased to charge and shut down. After seeking assistance from the service center, they sa...
On July 31, 2025, just two days before my MacBook Pro’s warranty expired, I visited Apple Akasya for a general check-up. I specifically asked them to inspect issues such as retina coating, hardware/software performance, battery, and dust build-up. They told me everything was fine and returned the de...
On January 26, 2023, I encountered an issue with the right side of my 2nd Generation AirPods Pro not charging and dying immediately. This problem started about three months ago, but due to my busy work schedule, I couldn’t take it to the service center sooner. A week ago, I finally submitted the dev...
Date: 06/12/2023 Repair No: R5834**150 Apple Support Case No: 102019328171. I am appalled by the treatment I received at Apple Akasya Technical Service. I took my phone there to fix two dead pixels on the screen. Upon delivery, the service receipt noted "scratches due to usage" in the external appea...
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