I have been using the Soundcore by Anker Liberty 4 TWS Bluetooth 5.3 earbuds for over a year. While the device initially performed well, I started noticing issues with the ANC (Active Noise Cancellation) feature, which no longer works as effectively as it once did. Additionally, the battery life has significantly deteriorated, failing to meet the promised usage times.
One particularly strange issue is that while crossing overpasses, the audio consistently drops out. I sent the earbuds to your service center, and despite being told that "mechanical maintenance" was performed (without any detailed explanation), the same device was returned to me with no improvement.
After attempting further use, the problems persisted. Today, I connected the earbuds to my phone after hours of inactivity. Despite showing 60% battery initially, the device gave a low battery warning after only 30 minutes of use and displayed 20% remaining charge.
Additionally, a torn earbud tip was not replaced during servicing, which reflects poorly on the attention to detail of your support team. This experience has been extremely frustrating. I used to recommend Soundcore over AirPods to friends, but now I regret my decision and hope others don’t face the same issues. Your service quality needs serious improvement, and I demand a proper resolution to these ongoing problems.
I purchased the Anker Soundcore Liberty 3 Pro TWS Bluetooth 5.2 earbuds, but issues started appearing within a short time. I sent them to Sanal İletişim (the service center) for repair, but their response was absurd: "The black product was actively tested. If you clean the earbuds properly, the soun...
I bought the Anker Liberty 4 NC wireless earbuds less than a year ago, and I’m already facing a major issue with the sound. The volume has suddenly dropped to nearly half of what it used to be, and no matter what I do—even when I turn the volume to maximum—the sound remains weak and muffled. This is...
I recently purchased the Anker Soundcore Liberty 4 NC earbuds, expecting premium quality, but I’m already facing a serious issue. Even though the product is still very new, the left earbud randomly loses all sound during use. While the right earbud continues to play audio normally, the left side goe...
I purchased the Anker Soundcore earbuds six months ago, and now only one earbud connects at a time. Out of nowhere, the connection stopped working, and I haven’t been able to pair both earbuds together again. Despite having a valid warranty, getting support has been nearly impossible. There’s no cle...
I’ve been using the Soundcore Liberty 4 Pro earbuds, and the experience has been extremely frustrating. The biggest issue is the frequent disconnections—the connection keeps dropping during music playback or calls, often without any warning. On top of that, the volume lowers by itself randomly, even...
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