I purchased an Anker brand wireless earphone via Hepsiburada.com. Toward the end of 2025 and the beginning of 2026, I started to notice cracks on the plastic parts of the earphone and fading on the paint. I use my products carefully, so I did not consider this situation normal for the product’s usage period and quality claim. After noticing the problem, I contacted Anker’s authorized service and sent the earphone in. However, I was informed that the issue was considered user error, and I was offered a replacement with a different model for a fee of ₺2,000. At the same time, I would like to point out that I have another Anker earphone, the H30i model, which I have been using actively for about 1.5 years without any similar problem, which reinforces my belief that this is not due to my usage. I do not find it fair that a product that has been used under normal conditions has cracked plastic parts and faded paint in such a short time and that I am asked to pay an additional ₺2,000 for a replacement. I request that my problematic earphone be repaired free of charge or replaced free of charge with a new one of the same model. I kindly ask for the necessary steps to be taken and for me to be informed.
I bought a pair of Anker wireless headphones from Hepsiburada, expecting long-term durability from a trusted brand. However, the ear pad stitching started coming apart in April, just a short time after purchase. I sent the product in, and they replaced the pads. But only three months later, the exac...
I purchased the Anker Soundcore Life Q35 BT (model A3027) headphones just 10 months ago. Despite using them only around 30 times, the headband cracked and broke on its own. Before contacting customer service, I checked online reviews and saw similar complaints dismissed as "user error." Still, I rea...
The headband on my Anker Soundcore Q45 headphones has developed cracks, and the issue is clearly a design flaw. I reached out to Anker’s authorized distributor and service center in Turkey, submitted a service request online, and even called their support line. Their response? Even with a valid invo...
I purchased my Anker Soundcore Liberty 4 earbuds through Hepsiburada on January 21, 2024, and I started experiencing issues such as sudden volume drops, audio crackling or popping, and connection dropouts. Due to similar defects in the past, I had previously sent the product to service under warrant...
I purchased a total of three Anker Soundcore Life U2i Bluetooth 5.0 wireless headphones on different dates through Hepsiburada, trusting the brand after being initially satisfied. Here are the order details: March 20, 2024 – Order No: 305 395 797 November 11, 2024 – Order No: 438 415 091 0 Februa...
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