I purchased the product with order code AA8891753 from a foreign company on Amazon on November 28. On the same date, I purchased the product with order code 402-6840971-1560330. On December 16, 2023, I received a message from the Sendeo cargo company stating that the product return process was initiated at 07:48 in the morning. The message image is attached. Despite the efforts of Amazon staff to assist, my cargo was not delivered to my address. The Sendeo company made a mocking statement that my money would be refunded by putting my cargo into the return process, without informing me by phone call, SMS, or email that it was intended for delivery.
From the moment I saw the return message on December 16, Amazon customer service was friendly for exactly five hours, even though I explained the situation to Sendeo's representatives many times. We initiated the return process in the system and were told there is nothing we can do; we should repurchase the items. When I attempted to repurchase the products, I discovered that their prices had increased, and they were now out of stock. If I search for the same product from different companies, I will incur a loss of 2500 TL. I realized the situation when I saw in the tracking section on Amazon that a cargo company's courier could not deliver the products for which I had paid and could not be delivered to the specified address without informing me in any way.
I purchased the product at a discounted price, and it is not currently on sale. Its equivalents are priced around 4500. In this case, since the cargo company did not reach me by SMS, call, or email, it was assumed that it was not at the address, even though I was at home on December 13-14-15. Despite being the one who paid the price, I have been victimized. I believe that Amazon, as an international company, should compensate me for the grievance I have experienced in terms of repurchasing the two products in question and ensuring their safe delivery to me.
I placed an order through Amazon on September 3, 2022. Order No: 406-8902861-6773136 Unfortunately, only 1 product out of 4 was delivered. The other 3 products were sent back because they exploded in the cargo, the seller was Amazon itself. Then I talked to the customer representative and they told ...
taking advantage of the Epic November deals, I had ordered the product with order number 405-2236220-2361107 and Shipment Tracking ID AA8566932 from Amazon, The product, which was supposed to be delivered on December 1, 2023, has not been delivered, and the delivery has been continuously delayed wit...
I purchased a textile product from Amazon Turkey on December 9, 2023, for 4968.74₺ with Amazon Germany as the seller. The product was shipped 4-5 days later, with an estimated delivery date of December 26, 2023. However, just six days after my purchase (with 10 days left for delivery), the same item...
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
I placed an order from Amazon Turkey on August 16, 2023 (Order ID: 405-7667628-0436353) and received it at the beginning of September, but as it was delivered to the office, I couldn't collect it immediately. On September 5, I initiated a return as I didn't intend to use the product. While attemptin...
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