The spin mop in the Amazon Turkey package with the number 406-9864407-7562767 was sent to me as a different brand product. I signed up and requested a change. After one week, a new product was delivered. But, once again, they sent the incorrect product, this time broken. When I asked for a change for the second time, they said they didn't have that product at all and that the image had been uploaded incorrectly. They promised a refund, but the price of the product has risen by nearly 100% since I purchased it. I stated that I was willing to accept a different brand as long as the product was intact. I would again wait for the change process. There is already a 10-day grievance, and when I told the representative that I didn't want to wait, she said okay, and I sent a new product. Now, I shared the information that I had sent the damaged product to the cargo, and they responded, "OK, we will wait for it to reach us, then we will send a new one," as if mocking it. I'm speechless. The error occurs once; if it occurs again and again, the company must accept responsibility. I'm really sorry I bought it from Amazon. Representatives are never interested in finding a solution. They are ineffective. They react as if they are joking. Nobody knows what they're on about. Look at the previous interview records, I say, and look at the complaints that have been filed, but they say they can't. Who is going to solve my problem?
On April 16, I purchased an Xbox gamepad from Amazon Turkey. Before buying, I contacted Amazon customer service to ask if I could return the product if it didn’t meet my expectations. They assured me that I could return the item within a month, even if the package was opened. I had previously return...
I got a product from Amazon Turkey that had a big tear in the middle, so I didn't want to take it and asked for an exchange. But when I told Amazon Turkey's customer service what happened, they said they could only give me a refund and couldn't help me exchange the item. But here's the catch: when I...
The product I bought from Amazon.com.tr with a brand new warranty was defective in the box. When I sent it to the warranty, they said that the product was already a replacement product. Even a company like Amazon sells products that have been serviced as brand new. This is a serious breach of custom...
I put in an order for a product worth 1780 TL with order number 405-0037797-1050758, but it hasn't come yet after three months. To make matters worse, the price has gone up to 3465 TL. When I told Amazon about the problem, they offered to give me back the first amount I paid, but I said no because t...
On March 8th, I mistakenly ordered an item from Amazon and immediately contacted their customer representative to cancel the order. The representative assured me that the order was canceled and the money would be returned within 3-5 business days. However, as of March 13th, the item is still marked ...
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