AliExpress Cancelled My Order and Suspended My Account

I'm experiencing a perplexing problem - even though I've made a payment, my order is not appearing in the orders section of my account. After logging in with my *****[email protected] account on AliExpress's website, I successfully placed and paid for an order on 01/05/2024. However, I am unable to locate the order in my order history. I kindly ask for a timely resolution; otherwise, I will be forced to take legal action with the assistance of my attorney. I've had my fair share of experiences with undelivered orders and no refunds on AliExpress. This ongoing issue can be confirmed through examination.

Please find attached the order details and the bank statement reflecting the deducted amount. I noticed that the product I bought on 01/05/2024 is no longer appearing in my orders list on AliExpress. It seems to have disappeared without any explanation. In the meantime, the payment was deducted from my Ziraat Bank account. Every time I log in, I'm greeted with a warning message stating that my account has been disabled due to alleged misuse of buyer protection programs. However, I have always refrained from any form of misuse. It seems like they intend to take advantage of people by withholding money and causing harm. I am expressing my frustration and requesting a refund for the deducted amount, as well as the reactivation of my account. If you do not comply, my attorney will take legal action.