I canceled the POS device I received from Akbank, but despite it being over a month since the cancellation, I was still charged for the device. I have been trying to reach customer service and have been waiting for about an hour on the line. It seems I will have to wait even longer. They have taken my money unfairly, and I will be reporting my complaints everywhere. I advise everyone to avoid this bank.
During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoic...e for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic p
Akbank unfairly applies late payment interest. My statement from last month was shown as incomplete by the application. ...I paid the full amount of my statement shown, but in this month's statement, I saw that there was a debt of 5 thousand from last month and the related delay interest was applied. S
On 09.03.2025, a payment of ₺1200 made through our Akbank POS terminal did not reach our company account the next day. I...t turns out the POS device was faulty. The customer provided a receipt confirming the transaction. Every time I call 444 28 28, I am told, "The central end-of-day process has been
On 14.08.2025, I received an SMS from Akbank stating that I could use Overdraft with 0% interest between 21.08.2025 and ...09.09.2025. To be sure, I called customer service the same day at 16:33 and asked for detailed information. I explained that it would be my first time using Overdraft and asked, fo
I had been using an Akbank credit card ending in 2398 for over 20 years. After an online purchase where the seller faile...d to deliver the product, I submitted a written request for the payment to be blocked. Despite this, Akbank processed all three installment payments, ignoring my objection. When I
