On 09.03.2025, a payment of ₺1200 made through our Akbank POS terminal did not reach our company account the next day. It turns out the POS device was faulty. The customer provided a receipt confirming the transaction. Every time I call 444 28 28, I am told, "The central end-of-day process has been completed, sir, and ₺1200 will be in your account by morning," yet the issue has persisted for three days. I just called again, and after being kept on hold for 15 minutes, the call was dropped. I had to explain the issue all over again to another representative, who then said it would take 48 hours. The problem is still unresolved, and now our customer is threatening to file a complaint with Consumer Rights. Our reputation is at risk over ₺1200. We are extremely dissatisfied with Akbank, especially with the representatives handling the 444 28 28 line. I even told them, "I know you are not listening," and when I asked, "You are not listening to me, right?" the representative shamelessly responded, "It won't change anything." Thankfully, I don't bank with Akbank personally.
On June 27, 2025, I deposited ₺6,000 into my own account at an Akbank ATM in Afşin, Kahramanmaraş. The ATM counted the money, but then an error occurred, and a message appeared saying, “We are currently unable to proceed with your transaction.” I immediately called customer service and opened a repo...
On 16/06/2025, I deposited ₺4,300 into an Akbank ATM in Antalya. I received a warning saying, "We are currently experiencing a problem and cannot proc...
On September 27, 2024, at around 5:00 PM, while depositing money at Akbank’s ATM number 00005098 on the main street, ₺2,400 of the amount I deposited got stuck in the machine. Despite immediately reporting this to Akbank’s customer service, they insisted that no such issue occurred. I requested for ...
On August 6, 2025, I paid ₺900 from my Akbank account for a bus ticket purchased through Obilet.com with PNR number 2M300G10J. After the transaction, my refund request was accepted, and I received an SMS stating, “Your refund will be deposited into your account.” However, even after two months, the ...
On October 20, 2024, at around 05:00, I attempted to deposit money into my VakıfBank card via the Akbank ATM located in Ziya Gökalp, Kocasinan, Kayseri. After placing the money in the machine, I intended to deposit a total of ₺5000. When I selected the "continue with the transaction" option, the mac...
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