Akbank Allowed Unauthorized Transfer and Failed to Cancel the Transaction

On January 6, 2024, a total of ₺38,100 was transferred from my Akbank internet banking overdraft account to a person named M******* Ö******* at the phone number 0850 640 15 23. This transaction was not initiated by me. I was victimized by individuals who contacted me claiming they would reverse the transaction. This fraud was entirely carried out through Akbank, and there were three attempts to take out loans in my name. Thankfully, the loan applications were not approved. If İş Bankası had not called me, I would not have realized I was being defrauded. Within an hour, I went to Akbank to dispute the transaction, but I still could not fully understand why the account transaction was not canceled. I was told that a written petition would be sent to the General Directorate and that it would take a week for a response. At the Modoko branch, an employee named R***** did not assist me, but a woman named Z***** provided help. When I went to the prosecutor's office, I was asked for account activity details and receipts, so I contacted Akbank again. At the Maltepe Bağdat Street branch, I was told that the prosecutor's office was waiting but there was no manager or authorized personnel present. A blonde customer service representative mocked me, laughing and asking, "How were you victimized?" I was told to wait in line and received no assistance, even after explaining that I was in a hurry due to legal proceedings. While there, I met an elderly woman who was also victimized in a similar way through Akbank. The bank's security measures are nonexistent. I was victimized, and this transaction could have been canceled.