AJet Airlines treated my elderly and disabled relative with complete disrespect. We paid an extra ₺2,000 to select a premium seat specifically for comfort and accessibility. However, once onboard, AJet staff reassigned the seat without our consent—assuming that because the passenger was elderly, they wouldn't notice or object.
It’s unacceptable to take extra payment for a seat selection and then move the customer arbitrarily. Even worse, the seat we paid for was given to someone who appeared to have connections or special treatment, while the elderly passenger was pushed aside and seated elsewhere. This is nothing short of discrimination and abuse of trust.
I demand a full refund of the seat selection fee and a formal apology from AJet for this humiliating and unjust behavior. Elderly passengers deserve respect and fair treatment, not to be treated as if their comfort and rights don’t matter.
For my October 5, 2:10 p.m. Istanbul–Izmir flight, I purchased both my ticket and seat through the AJet mobile app. However, instead of the seat I originally selected, I was assigned a different seat, and I was never informed of this change. When I noticed the issue and contacted customer service, I...
I purchased plane tickets from AJet for my family and me. Even though I correctly entered the ID information for my daughter, who is over 2 years old, the system issued a lap infant ticket, treating her as a baby under 2. When I informed the staff of the situation before boarding, they told us we co...
On March 28, I had a confirmed AJet flight from Sabiha Gökçen to Dubai. My family and I completed all airport procedures—we checked in, handed over our luggage, passed passport control, and made it to the departure gates. Since I have limited vision, I showed our boarding passes to the gate staff to...
I recently flew from Sabiha Gökçen to Amsterdam on Ajet flight VF1 with another passenger. We specifically paid extra for a Premium flight, selecting seats in a row with only two seats for added comfort. However, without any explanation or effort to resolve the issue, the plane was changed, and we w...
The worst flight experience of my life – I will NEVER fly with AJet again! On March 31, 2025, I was scheduled to fly from Düsseldorf to Istanbul on flight VF026. Just as we were about to take off, all passengers were suddenly told to disembark and collect their luggage because police reportedly noti...
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