On September 25, 2025, while attempting to book a flight to Prague scheduled for March 22, 2026, through Ajet’s website, I received an error message stating, “We are unable to process your transaction,” and the system logged me out of the page. Despite this, ₺9,998.30 was charged to my Garanti Bank credit card, and the ticket was issued afterward. I immediately contacted Ajet’s customer service, but they informed me that the ticket had been issued and could not be canceled. However, during the transaction, I received a warning that no ticketing had been completed and was unaware that a ticket had been generated. My ticket number (PNR) is 39PD7C. I believe this transaction occurred due to a system error without my confirmation or notification, and I request the cancellation of the ticket and a full refund of the amount charged.
I purchased a round-trip ticket from AJet for Ankara–Paris in May 2025. However, my flights were canceled multiple times — including flight numbers VF3012, VF3001, VF10, and VF3008. The most recent cancellation happened right before my May 2, 2025 flight, which was moved to May 3 without sufficient ...
I had to cancel my flight ticket booked through Enuygun for April 24, 2025, from Van Ferit Melen Airport to Istanbul Sabiha Gökçen Airport with PNR code 2L74BL. When I called Enuygun for the cancellation, they told me I had purchased the ticket from AJet. I then contacted AJet online, and they proce...
I had a scheduled flight with Ajet on 05.12.2025 at 07:10 from Istanbul Sabiha Gökçen Airport to Diyarbakır, with reservation number 3YZC35. I was waiting at the gate number stated on my ticket from 04:00 onwards. However, since the gate number was changed without any notification to me, I was not a...
On 21.07.2025, my AJet flight VF3037 from Antalya → Istanbul SAW (PNR: 2QYJ47) was canceled via SMS at 09:43 on the day of the flight, despite the fact that I had already completed check-in. I was traveling with a 1-year-old baby and a 9-year-old child. We had already checked out of the hotel and ar...
Hello, the ticket I purchased from Ajet on January 16, 2025, was canceled and refunded without my knowledge. I contacted the call center regarding this issue, but they were of no help. I was told to fill out a feedback form through the website. The response I received to the feedback form was as fol...
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