While trying to book a stay through Airbnb, I repeatedly encountered payment errors that prevented the reservation from being completed. Despite the transaction failing each time, ₺39.99 was withdrawn from my account after every attempt, ultimately totaling ₺279.93. I never received a confirmation, and no reservation was finalized — yet my money was taken.
I contacted my bank, and they clearly stated that Airbnb must process the refund since the transactions were successful on their end. However, Airbnb has yet to return my funds or provide any meaningful customer support. I didn’t receive the service, nor was I informed about why this charge occurred or when I can expect a refund.
This is extremely disappointing, especially from a global platform like Airbnb. It's frustrating to be charged multiple times for a reservation that never went through. I demand a full refund of the ₺279.93 that was wrongfully deducted, and I expect Airbnb to resolve this immediately. No one should lose money due to errors on Airbnb’s system.
On February 19, 2025, I made a reservation on Airbnb, expecting to be charged ₺20,909.19 for the booking. However, the system reported a failed payment and sent me an email stating that the transaction was unsuccessful. Despite this, the full amount was still deducted from my credit card. To make m...
I recently made a booking through Airbnb, and according to my invoice, ₺31,516.72 should have been deducted from my credit card. However, when I checked my bank statement, I saw that Airbnb actually charged me ₺33,058.73—which is significantly more than the correct amount. When I contacted Airbnb t...
On July 30, I made a reservation through the Airbnb mobile app using my Garanti Bank debit card, paying a total of ₺6,492.07. However, within just half an hour, the reservation was canceled. Despite the cancellation, the money I paid has not been refunded to my account. My reservation code is HMKTTN...
I made a reservation on Airbnb, and the amount I was supposed to be charged was clearly stated as ₺52,214. However, when I checked my bank account, I saw that Airbnb had withdrawn ₺54,502 instead. That’s a ₺2,288 difference, which was never disclosed or authorized. Even the confirmation message I r...
On April 16, 2025, while trying to add a new payment method to my Airbnb account, the system rejected my card multiple times. I tried two or three mor...
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