I booked a property on Airbnb on March 26, with a free cancellation policy valid until April 1. On March 29, I canceled the reservation well within the stated timeframe. The platform showed that my refund would be processed by April 3, but as of today, nothing has been credited to my account.
I contacted my bank to check for any pending or incoming transactions, but they confirmed that there is no record of any refund attempt from Airbnb’s side. I also tried reaching out to Airbnb customer service, but the responses are foreign-based, and I couldn’t get any concrete help or escalation.
This is extremely frustrating—I followed all the cancellation rules, and yet my money is in limbo. I expect Airbnb to honor their refund policy and return the full amount immediately. Customers shouldn’t have to chase their own refunds for services they didn’t even use. I demand clear communication and resolution from Airbnb without further delay.
On February 7, 2025, I made a reservation through Airbnb but canceled it immediately. Airbnb assured me that I would receive a full refund, yet as of February 22, 2025, I have not received my money back. I contacted Airbnb customer support, and they blamed my bank, claiming there was an issue on th...
I booked a reservation through Airbnb on November 27, but I canceled it due to unforeseen circumstances. The cancellation policy offered a full refund, and the refund process was initiated on the same day. I was informed it would take up to 15 business days to complete. However, today is December 1...
On June 19, 2025, I booked a property in Montenegro through Airbnb. The next day, on June 20, I canceled the reservation, and Airbnb informed me that my refund would be processed within 15 days. However, it has now been over 27–28 days, and the money has still not been credited to my account. I con...
On July 4, 2025, at 1:00 AM, I made a reservation through Airbnb. Just three hours later, at 4:00 AM the same night, I canceled the booking. Airbnb confirmed that the full amount would be refunded to my credit card and that the refund would be processed within 15 days depending on my bank’s policies...
I rented a house on Airbnb for vacation but had to cancel on the same day due to personal reasons. According to their policy, I should have received my refund within 3 business days, but it has now been over 8 days, and I still haven’t gotten my money back. Despite contacting Airbnb multiple times, ...
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