I booked an Air Montenegro flight from İzmir to Tivat on May 26. When my family (3 adults and 1 child) arrived at the airport, we were shocked to learn the flight had been canceled. Upon contacting customer service, they claimed they had sent a cancellation email on April 15 and that it was marked as "read." If I had truly seen that email, why would I show up at the airport with my family?
To make matters worse, no refund was processed in April. We confirmed this with our online banking records. The refund was only issued after we protested at the airport on May 26, and we have the exact timestamp from our bank statement.
Due to non-refundable hotel and car reservations, we had no choice but to purchase last-minute tickets to Tirana, the only available option. We waited 9 hours at the airport, paid a much higher fare, flew to Tirana, and then took a taxi to Kotor at midnight, which cost even more. We ended up paying for a hotel night and car rental that we never used. This caused significant financial and emotional distress.
While Air Montenegro later handled a schedule change on our return flight (June 8 from Tivat to Istanbul) more professionally by offering hotel and transport support, I expect the same consideration for the outbound flight. I am demanding full compensation for the financial and emotional damages caused by the unannounced cancellation and lack of timely refund.
I booked round-trip tickets from İzmir to Tivat with Air Montenegro for June 5–9, 2025. The outbound flight went smoothly, but the return flight turned into a nightmare. My return was scheduled for June 9 at 10:30 AM from Tivat Airport. My wife, our 7-month-old baby, and I arrived at the airport at ...
I had a confirmed ticket for an Air Montenegro flight from Tivat to Istanbul on September 1. When I arrived at the airport, I was shocked to be denied boarding—without any explanation. I wasn’t alone; nearly 60 other passengers were also refused boarding, while the rest of the flight went ahead as s...
I booked a flight with Air Montenegro for August 8, and I planned my entire travel schedule—hotel, activities, and return flight—based on that original departure date. However, without informing or asking for my approval, the airline unilaterally rescheduled my outbound flight to August 9. The retur...
I purchased round-trip tickets for two people from Air Montenegro under PNR: T9MW3A. Our original itinerary was scheduled for September 28, 2024, at 15:40 from Istanbul to Tivat, with the return flight on October 2, 2024, at 10:30 from Tivat to Istanbul. Without any prior notice or consent, Air Mont...
I had booked a round-trip flight with Air Montenegro for a vacation planned from May 25 (departure) to May 28 (return). Unfortunately, due to unforeseen circumstances, I had to cancel my trip. I submitted a refund request for the flight tickets right away. Despite multiple attempts to contact the ai...
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