On my recent trip with Air Arabia, traveling from Dubai, I was charged an outrageous $800 for 40 kilograms of excess baggage. The flight departed from Sharm Airport, which was extremely small, overcrowded, and chaotic.
The excess baggage fee was exorbitant and completely disproportionate to the service provided. Additionally, the airport experience was highly stressful due to its size and lack of organization, making the situation even more frustrating.
I find this excessive charge unacceptable and believe Air Arabia should review their baggage fee policy. I am requesting a partial refund or an explanation for why such high fees are justified. I urge the company to address this issue and improve their customer service.
Dear Air Arabia Customer Service, I am writing to express my disappointment with the experience my friends and I had on our return flight from Tangier between November 17-23. We traveled with cabin baggage, and there were no issues during our departure from Sabiha Gökçen Airport. However, on our ret...
From November 17-23, my friends and I flew to Tangier with Air Arabia, using our cabin baggage allowance. While departing from Sabiha Gökçen, there were no issues, but during our return flight from Tangier, the same bags and weights were suddenly deemed oversized. The airline forced us to pay extra ...
I purchased a Casablanca–Sabiha Gökçen round-trip ticket with Air Arabia through Trip.com, reservation/reference number 89266478 and PNR 1638314981018259, for a return flight on 11 September. The ticket cost me 506€ in total. When I tried to change the return date, the system demanded an additional...
Never AirArabia Again! My flight was 30437 on April 14th at 6:00 pm from Casablanca to Istanbul Sabiha Gokcen Airport. I purchased cabin luggage and a 20 kg baggage allowance. However, my Samsonite cabin baggage, which complies with international standards, was not taken on the plane, and I was forc...
I purchased a round-trip flexible ticket to Morocco with Air Arabia, expecting the flexibility to actually mean something. However, when I tried to change my return flight date, I was shocked to see that the airline was asking for ₺31,000 just to reschedule. Even more frustrating is the fact that w...
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