On July 23, 2025, I was scheduled to fly back to Türkiye with Air Arabia. My suitcase was a bit full, and although it initially exceeded the size limit, I removed some items and gave them to my friends. After that, my bag met the required dimensions. However, the same Air Arabia staff member—likely a security agent—insisted again that my suitcase was too large.
What frustrates me most is that I used the exact same suitcase when I flew from Türkiye to Morocco with Air Arabia and had no issues at all. Why is the same luggage acceptable in Türkiye but suddenly problematic in Casablanca?
They tried to pressure me into paying for extra baggage using a printed A4 sheet. I feel this was an unfair and arbitrary demand. The bag passed the fit test after adjustment, yet I was still told to pay. It feels like I was deliberately targeted for an unnecessary charge.
I ask Air Arabia to apply their baggage policies consistently across all airports and ensure fair treatment for passengers. I also request a refund for any forced extra charges applied without proper justification.
Dear Air Arabia Customer Service, I am writing to express my disappointment with the experience my friends and I had on our return flight from Tangier between November 17-23. We traveled with cabin baggage, and there were no issues during our departure from Sabiha Gökçen Airport. However, on our ret...
Never AirArabia Again! My flight was 30437 on April 14th at 6:00 pm from Casablanca to Istanbul Sabiha Gokcen Airport. I purchased cabin luggage and a 20 kg baggage allowance. However, my Samsonite cabin baggage, which complies with international standards, was not taken on the plane, and I was forc...
From November 17-23, my friends and I flew to Tangier with Air Arabia, using our cabin baggage allowance. While departing from Sabiha Gökçen, there were no issues, but during our return flight from Tangier, the same bags and weights were suddenly deemed oversized. The airline forced us to pay extra ...
Turkish Airlines, which proudly carries my country's flag internationally, should provide better service to its customers. The staff you choose should be more carefully selected, and your rules should be consistent across different airports. On my flight from Istanbul Airport to Elazig on 12/08/2...
During our Tanca-Sabiha Gökçen flight with Air Arabia, our cabin baggage, which previously fit the given dimensions for domestic and international flights countless times, was forced to be checked due to allegedly not meeting the size requirements. As a result, we were unexpectedly charged €100 at ...
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