Double Charge on Agoda Reservation ID 1310578584

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Hande
July 31, 2024 9:43 am
26

I stayed at a hotel from July 26 to July 28, 2024, under Agoda reservation ID 1310578584. However, I was charged twice on my credit card—once on July 25, 2024, and again on July 28, 2024.

Both the bank and the hotel have advised me to contact Agoda, but I’ve been unable to find a suitable contact method. Shouldn't there be a domestic hotline, even if it’s in English? I need this issue resolved as soon as possible. I’m considering escalating the matter to Consumer Rights if necessary, but I hope we can resolve this without a lengthy process.

I look forward to your prompt response.

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