I stayed at a hotel from July 26 to July 28, 2024, under Agoda reservation ID 1310578584. However, I was charged twice on my credit card—once on July 25, 2024, and again on July 28, 2024.
Both the bank and the hotel have advised me to contact Agoda, but I’ve been unable to find a suitable contact method. Shouldn't there be a domestic hotline, even if it’s in English? I need this issue resolved as soon as possible. I’m considering escalating the matter to Consumer Rights if necessary, but I hope we can resolve this without a lengthy process.
I look forward to your prompt response.
On July 26, 2024, my reservation with Agoda (reservation number 1312503568) was mistakenly charged twice to my credit card. I've been trying to get in touch with the company through various channels, but I haven't received any response. I reached out to my bank for assistance, and they suggested tha...
I was charged twice by Agoda on my credit card for a booking at Hilton Colombo. The first charge occurred on October 31, 2024, and the second on November 3, 2024. The reservation details are as follows: ID 1427889945, for November 5, 2024, at 6:48 PM. I have already submitted all necessary documents...
My credit card was charged twice for my Agoda reservation on October 2, 2024, under reservation number 62o74o583. Even though I asked for assistance, ...
I frequently use Agoda for travel bookings, but my recent experience has been disappointing. For my stay from November 28-30, 2024 (ID: 1356622044), I noticed two separate charges for the same hotel. The payment for the stay was processed on November 23, 2024, but an additional charge of ₺5,615 was ...
Dear Agoda Customer Service, Upon reviewing my credit card statement for my reservation with booking number 1437108864 dated November 18, 2024, I noticed that the payment was processed twice. This double charge has caused financial inconvenience, and I am requesting an immediate refund of the extra...
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