I was charged twice by Agoda on my credit card for a booking at Hilton Colombo. The first charge occurred on October 31, 2024, and the second on November 3, 2024. The reservation details are as follows: ID 1427889945, for November 5, 2024, at 6:48 PM. I have already submitted all necessary documents to Agoda’s customer support, but I haven’t received any response. All I get are automated replies from the AI system, with no human assistance. This double charge is unacceptable, and I urgently request Agoda to refund the duplicate amount to my credit card as soon as possible. Please address this matter directly and help resolve it promptly.
Dear Agoda Customer Service, Upon reviewing my credit card statement for my reservation with booking number 1437108864 dated November 18, 2024, I noticed that the payment was processed twice. This double charge has caused financial inconvenience, and I am requesting an immediate refund of the extra...
I frequently use Agoda for travel bookings, but my recent experience has been disappointing. For my stay from November 28-30, 2024 (ID: 1356622044), I noticed two separate charges for the same hotel. The payment for the stay was processed on November 23, 2024, but an additional charge of ₺5,615 was ...
I accidentally made two duplicate reservations for the same hotel room on April 2, 2024, due to an outdated email address on my Agoda mobile app. Before I could correct the mistake, Agoda charged my credit card twice for the two bookings, even though they were both unconfirmed. I contacted the hotel...
My credit card was charged twice for my Agoda reservation on October 2, 2024, under reservation number 62o74o583. Even though I asked for assistance, ...
Comments