Agoda-Expedia Booking Conflict - Refund Issue After Bad Hotel Experience
My Agoda reservation with ID 1243979248 was booked by Agoda through Expedia. After a bad experience at the hotel, we left three days before the end of our vacation. The hotel informed us that it would pay our money back, but the reservation needed to be canceled. Although the reservation was canceled through Agoda, the hotel is not refunding our money because the cancellation was not processed through Expedia at the hotel. I am unable to reach Agoda for assistance.
We apologize for the inconvenience. We regret to inform you that we currently do not offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English. For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and reply to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email. ^luna
