I made the reservation number 1518921320 on Agoda on 31.01.2025. Payment received at the time of booking. When I went to the hotel for check-in, they said that the reservation was not visible and I had to pay again to stay at the hotel. The phone calls I made with customer service, which lasted 3-4 hours ago, did not work. I settled in another hotel. And I will never use it again. The money I sent was not returned to the return mails. I do not recommend booking from the Agoda application. You definitely can't find anyone to deal with.
On December 26, I made a booking through Agoda (Reservation ID: 1480550204) for a stay from January 6 to January 7, 2025. Shortly after, I realized I needed to change the reservation dates to December 26 to December 27, 2024. To rebook, I canceled the original reservation, only to discover that no r...
Even though I paid for my travel through Agoda, two days later the same amount appeared as a provision in my bank account. I couldn’t access my money for no apparent reason. Communication with the company has been terrible, and they have been unable to resolve the issue. Despite providing all necess...
I’m extremely frustrated with Agoda. On March 18, 2025, I made a reservation for a Standard Double Room at Dream of Cappadocia for two adults, staying from March 30 to April 2 (Reservation ID: 1574221908). I paid the full amount by credit card—₺ completely withdrawn with no refund option. But when w...
My credit card was charged twice for my Agoda reservation on March 12, 2025, under booking id 1567134000. Despite reaching out for help, I have received no support. Customers in Turkey have no direct contact number or live chat for assistance, leaving me with no one to resolve this issue. The full a...
On June 13th, I made reservation number 1620327171 for a hotel in Istanbul, and the payment was successfully processed. However, when I arrived at the hotel, they turned me away, stating they do not work with Agoda! This is an outrageous scam. Agoda's application is completely useless in Türkiye be...
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