Even though I paid for my travel through Agoda, two days later the same amount appeared as a provision in my bank account. I couldn’t access my money for no apparent reason. Communication with the company has been terrible, and they have been unable to resolve the issue. Despite providing all necessary payment proofs, I received only generic responses that didn’t address my concern. This situation caused major inconvenience, as I couldn’t use the blocked amount for other expenses. I experienced the same problem in September, making this the second time. Considering the repeated issue and lack of proper customer support, I will never work with them again. Booking ID 1465171256.
I booked a trip to Amsterdam through Agoda.com for December 29 and paid the full amount upfront with my card. However, three days later, the same amount was blocked on my card as a pending charge. This left me unable to access my funds. I faced a similar issue with Agoda in September, where my mone...
I’ve been charged twice for my hotel stay, with the same amount taken two days apart. When I tried to contact Agoda, there’s only an option to message them, and they don’t help unless there’s an active reservation. How am I supposed to get information—make a new reservation just to ask for a refund?...
Dear Agoda Customer Service, Upon reviewing my credit card statement for my reservation with booking number 1437108864 dated November 18, 2024, I noticed that the payment was processed twice. This double charge has caused financial inconvenience, and I am requesting an immediate refund of the extra...
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