I’m extremely frustrated with Agoda. On March 18, 2025, I made a reservation for a Standard Double Room at Dream of Cappadocia for two adults, staying from March 30 to April 2 (Reservation ID: 1574221908). I paid the full amount by credit card—₺ completely withdrawn with no refund option. But when we contacted the hotel to confirm the reservation, they told us there is no booking under our name at all.
We’ve called and emailed the hotel multiple times trying to figure this out, but nothing has been resolved. Agoda has not provided any real help or explanation, and there is no way to reach a responsible person. Now we’re stuck with no room and no refund option for a stay we may not even be able to check into.
I booked a room at Dream Suites Taksim through Agoda and chose an option that clearly stated I could cancel free of charge until April 5, 2025, at 12:00 PM. I canceled the reservation well within the allowed cancellation window and even received confirmation that a refund would be issued. However, ...
I’m seriously frustrated with Agoda right now. I made a reservation through their website (Booking #1584510548), and I clearly needed 2 separate rooms for 2 adults—one adult per room. But somehow, the booking went through with incorrect guest information. Instead of listing each adult in a separate ...
My credit card was charged twice for my Agoda reservation on March 12, 2025, under booking id 1567134000. Despite reaching out for help, I have received no support. Customers in Turkey have no direct contact number or live chat for assistance, leaving me with no one to resolve this issue. The full a...
I booked a one-night stay at Osmanli Cappadocia Hotel through Agoda for February 3-4. However, when I checked my bank statement, I noticed that two extra charges were made on top of my original booking. My booking ID is 1521151592. I tried to find information on how to request a refund through the ...
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