I made a reservation through Agoda for the Dedeman Hotel in Istanbul/Ataşehir on October 16, 2024, at 1:00 AM. However, I received an email at 4:00 AM stating that my reservation had been canceled. As a result, I booked another hotel to avoid being left without accommodations. But later that day, I received another email, this time confirming the previously canceled Dedeman Hotel reservation.
Now, I have unnecessary double bookings with two hotels. I’m requesting assistance with this issue and would like a refund for the Dedeman Hotel reservation. Please help resolve this confusion and process the refund as soon as possible.
On December 24, 2024, I booked a reservation through Agoda for Dedeman Hotel in Istanbul. Realizing there was an error with the dates, I immediately requested a date change or, if not possible, a cancellation. Agoda claimed they contacted the hotel for a date change, but the hotel denied receiving a...
I frequently use Agoda for travel bookings, but my recent experience has been disappointing. For my stay from November 28-30, 2024 (ID: 1356622044), I noticed two separate charges for the same hotel. The payment for the stay was processed on November 23, 2024, but an additional charge of ₺5,615 was ...
On May 5, 2025, I booked a stay at the Dedeman Bostancı Hotel through Agoda for the dates May 7–11. My reservation number is 1607909988. To my surprise and frustration, I was charged twice for the same booking—once on May 5, and again on May 8. I’ve reviewed both my bank statement and payment histo...
I accidentally made two duplicate reservations for the same hotel room on April 2, 2024, due to an outdated email address on my Agoda mobile app. Before I could correct the mistake, Agoda charged my credit card twice for the two bookings, even though they were both unconfirmed. I contacted the hotel...
On December 17, 2024, I booked a hotel through Agoda for a stay from December 31, 2024, to January 1, 2025. At the time of booking, the price was listed as 1,100₺. However, the hotel now claims the price is 3,600₺ and canceled the reservation when prices increased, leaving me stranded. This situati...
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