Although I have been a devoted Aesop customer for years, I am seriously reevaluating ever buying from them with my recent encounter with their customer service. I got damaged goods and contacted customer support right away, providing a thorough description together with three clear images of the damage. Still, the representative charged me with not giving enough information. She seems not even bothered looking at the pictures I emailed. She quickly cut up the discussion without providing any answers after ten minutes of back-and-forth devoid of any meaningful help. Particularly from a business like Aesop that values quality and care, this kind of disrespectful and dismissiveness is unacceptable. Seeing such bad customer service from a firm I previously trusted depresses me.
Needing a skincare set for a special occasion, I recently ordered one from Aesop's website and chose express shipping. I assumed everything was good after getting a confirmation email following the order placement. Two days later, well past the estimated delivery date, I received another email claim...
I have been a loyal customer of Bath & Body Works for years, always satisfied with their products—until now. Recently, I purchased four large candles, one of the most expensive items in their collection. To my disappointment, two of them arrived shattered despite supposedly "protected" packaging. Si...
I recently purchased a Mac powder from one of their stores, and to my frustration, the product was already broken. On my very first use, the powder completely shattered in my hands, making it unusable. When I went back to the store, the staff told me I needed to contact customer service. However, w...
I recently purchased several products from Darphin, but only one of them arrived with a protective seal. When I called customer service to ask about this, they simply said that “some products have seals and some do not” and claimed there was nothing they could do. In addition, the package was missi...
Working with Cosette has been nothing less than a nightmare. Having faith in their assertions of authenticity and excellent service, I bought a bag from them. Upon getting the bag, I discovered some dubious elements including uneven stitching and a fragile clasp unfit for Prada's customary quality. ...
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