Needing a skincare set for a special occasion, I recently ordered one from Aesop's website and chose express shipping. I assumed everything was good after getting a confirmation email following the order placement. Two days later, well past the estimated delivery date, I received another email claiming "unexpected demand" caused delay to my order. I called customer service right away, but their response took almost twenty-four hours. Their answer is Wait another week or call off the order completely. Just a general "we appreciate your patience," no real apology or recompense was given. Given the premium rates Aesop charges, I expected significantly better treatment. Paying more for express shipment obviously has no meaning to them.
Although I have been a devoted Aesop customer for years, I am seriously reevaluating ever buying from them with my recent encounter with their customer service. I got damaged goods and contacted customer support right away, providing a thorough description together with three clear images of the dam...
I made two purchases through M.A.C Cosmetics' online platform, and to my surprise, both orders were abruptly canceled without any explanation or prior notice. During a major discount period, I had bought products whose prices had been reduced. It's disheartening to experience such a disappointing at...
I placed an order with Je Essence on March 14, 2024, under order number #je3847. The payment of ₺ was processed successfully, but since then, I haven’t received any shipping confirmation or tracking information. What’s worse, I haven’t been able to reach anyone from customer service—no responses to ...
I ordered some stuff from Mac Cosmetics' website on November 13, 2023, during a sale they were having. Right after I placed my order, I got an email confirming it. It had my order number: 2577543195. But, to my disappointment, I found out on November 15, 2023 that my order was unexpectedly canceled ...
I was entitled to receive a birthday gift from MAC Cosmetics, but despite repeated promises via email and phone calls, the gift was never sent to me. Although customer service initially claimed they would ship it, nothing was delivered. Instead, I was left with automated responses and felt pressured...
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