On March 9, 2024, during my Athens-Istanbul flight, my large suitcase was delivered damaged. Celebi Ground Handling, responsible for Aegean Airlines' handling, only provided me with a report and asked me to resolve the issue on my own.
I can't reach Aegean Airlines as their number is international, and I'm forced to hang up after waiting due to high costs. I've sent a message but received no response. I can't get through to the Celebi office, and my email remains unanswered. The current price for a similar suitcase starts at ₺6400 on the official website. I'm filing a complaint against both organizations.
During my flight from Athens to Istanbul with Aegean Airlines, the handle of my suitcase was broken. Upon arrival at Istanbul Airport, I was told that Çelebi handles ground services for Aegean. I went there to report the issue, but no one assisted me in person. Instead, I was told to send an email. ...
Aegean Airlines has been the worst airline experience I’ve ever had. On May 26, 2024, my Istanbul-Athens flight was delayed, causing me to miss my 6:30 PM Athens-Mykonos flight the same day. As a result, I had to pay a €50 fine to the car rental company. On the return trip, another delay caused me t...
After completing my Cyprus to Konya flight on February 18, 2024, I went to collect my luggage and witnessed that it was damaged. It was in an unusable condition, with not just the top part but also the wheels broken. Airport officials at Konya issued a damage report, advising me to contact Freebird ...
On April 4, 2025, we were scheduled to fly from Athens to Istanbul. Unfortunately, we got lost trying to reach the airport and also experienced issues with our luggage. As a result, we missed our flight. According to Aegean Airlines’ stated policies, passengers in distress are advised to “get in tou...
Dear Aegean Airlines Customer Support, I experienced significant inconvenience due to missed connections caused by flight delays on May 26, 2024. The Istanbul to Athens flight delay led to missing the same-day 18:30 Athens to Mykonos flight. As a result, I incurred a €50 penalty for the rental car....
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