On March 5th, 2023, I bought an Acer n515-57/i5 notebook computer from the Media Markt store in Ceylan AVM Diyarbakır. The same day, I experienced a delay in opening and a flickering screen problem. Even though I received some assistance through the remote support package I paid for at the same store, the issue was not resolved. I was then directed to return the faulty product to the store for a refund. Five days after purchasing the product, on March 10th, 2023, I visited the store and after they checked the computer, they agreed that it was faulty. However, they stated that they did not have the authority to process the refund and that they would send it to the relevant service center, which would take about 20 days to resolve. Feeling helpless, I surrendered the computer for return. As a consumer who bought a new product, why do I have to wait 20 days? The seller's technical staff should have reported and expedited my return process. During this 20-day process, all my work was disrupted. I have been left without a replacement computer and my resources have been used up. I urge for a solution to this blatant disregard of consumer rights to be promptly considered and approved.
I have never experienced such poor service as that of SMS Infocomm and Acer representatives. The same goes for Acer. My Acer Nitro 5 with the RTX 4060 graphics card was sent for service through Media Markt on September 24th due to numerous issues and complaints. Today is October 28th, and they are s...
We purchased a computer from the seller "Ramtech Donanım" via Trendyol, trusting in Trendyol. The computer was delivered to us on 28.08.2024. However, since the computer was defective, we returned it within 3 days, again trusting in Trendyol. Even though the product has reached the company, they say...
I bought a pair of wired headphones from Philips at Media Markt on May 29, 2022. But I started having trouble with the sound while I was using it. I took the broken headphones back to the Media Markt store at the Istanbul Metropol AVM on May 26, 2023. Even though more than 20 business days had passe...
On 20.05.2023, when I took my Asus brand monitor, which I bought from Media Markt in Istanbul Pendik Neomarin Shopping Mall, home and turned it on, I noticed that there was 1 dead pixel. Then I contacted Asus authorized service and explained the situation. They asked me to take a picture and send it...
I purchased a Logitech G735 headset from Media Markt, and it broke due to a non-user-related issue. I went to the Denizli Media Markt store to send it for repair, and it reached Logitech’s service center. Later, I was informed that they couldn't replace the product due to stock shortages and that Me...
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