I have never experienced such poor service as that of SMS Infocomm and Acer representatives. The same goes for Acer. My Acer Nitro 5 with the RTX 4060 graphics card was sent for service through Media Markt on September 24th due to numerous issues and complaints. Today is October 28th, and they are simply unreachable when I call.
Even the responsible employee at Media Markt is not picking up. There was contact a few days ago, but they promised to call back in 2 days, which they never did. Also, when I call, no one answers the phone. It has been more than 21 business days, over a month has passed, and they haven't taken care of it. Despite documenting every issue in detailed videos and uploading them, discussions with the responsible parties only mentioned the possibility of replacement.
Without proper investigation, they claim that my brother's graphics card was faulty from the beginning. I will cancel the replacement request based solely on this claim and demand a refund. If something happens again, I do not want to deal with such service again. As a student, I feel extremely disadvantaged. I plan to file a complaint.
On March 5th, 2023, I bought an Acer n515-57/i5 notebook computer from the Media Markt store in Ceylan AVM Diyarbakır. The same day, I experienced a delay in opening and a flickering screen problem. Even though I received some assistance through the remote support package I paid for at the same stor...
It's been a year now since I purchased the Acer Aspire 3. Over the last 4-5 months, it only functions when plugged in. Due to my workload, I can't send this essential work laptop for warranty service. When I reported this issue to the Media Markt store, I was advised to contact Acer's technical serv...
I bought the Acer Nitro 5 four months ago, and it's been having problems with the graphics card from the beginning. I've already sent it to the authorized service two times, but they said there aren't any hardware issues and gave it back to me. I talked to Amazon, the seller, about returning or exch...
On 07.05.2025, I returned my Karcher brand vacuum cleaner to Media Markt, where I originally bought it, under the extended warranty. On 30.05.2025, I received a message on my phone stating that my upright vacuum cleaner had been repaired. I went to Media Markt to pick it up, but they said the vacuum...
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