I Report False Advertising on 1xBet Promo Codes

About 15 days ago, I came across a promotion code offer on the 1xBet mobile app. I had successfully used similar promotions before without any problems, but this time the situation was completely different.
When I tried to activate the promotion, the system suddenly demanded that I deposit money first. However, in the promotion’s advertisement or listed terms, there was absolutely no mention of any deposit requirement. I attempted to use the promo without funds in my account, but instead of activating it, the system redirected me to the deposit page.
I immediately contacted 1xBet customer support, but I received no real response. In fact, the live chat window was abruptly closed on me. This makes me believe that because of my earlier complaints, my account may now be treated unfairly.
My expectation is clear: either promotion codes must truly be offered without hidden conditions, or they should stop misleading users with false advertising. Customers deserve transparency and honesty instead of unexpected deposit demands.