1win Missing 629 USDT Deposit Despite Fully Confirmed
I a registered 1win user and I lodging a formal complaint regarding a missing cryptocurrency deposit. I transferred 629 USDT to my 1win account via the Tron (TRC20) network. The transaction has been fully processed and appears as “Completed” in my wallet. The funds were sent to the exact deposit address provided by your system: TCYoC47d3VEtjUfTd22HZc3GbkcFiQwBU3. I also possess the official Transaction ID (TxID starting with ff24a…0e17b), which clearly proves on the blockchain that the transfer is final and irreversible. Despite this clear and verifiable evidence, my 1win account balance is still showing zero and the 629 USDT has not been credited. I am extremely dissatisfied that, even though I have indisputable blockchain proof, my problem has not been resolved and the support te has not provided effective assistance. I formally request that your finance department manually check my TxID on the Tron blockchain, identify the missing transaction, and immediately credit the 629 USDT to my 1win account without any further delay. I also expect a clear explanation as to why this issue occurred and why it was not resolved promptly despite the evidence I have provided.
Hello! We understand why this situation is causing concern, especially when the transaction is already confirmed on the blockchain. Your requests are still being processed at the moment. Our specialists are carefully checking all transaction details and doing everything possible to complete the balance crediting as quickly as possible. We will update you as soon as the status of your request changes.
