Today I made a deposit of R50 from my Capitec bank account to my 1win account, the money was deducted from my bank but it has not appeared in my 1win balance. I have proof of payment and a transaction reference from Capitec showing that the payment was successfully processed. I tried to contact 1win support about this missing deposit, but they have not responded to my messages. This situation is very frustrating because the payment clearly left my bank account, yet I cannot use it on the platform. I request that my missing deposit of R50 be urgently located and credited to my 1win account, or that you clearly explain the reason for the delay and resolve it as soon as possible.
Today I made a deposit of R50 to my 1win account using Capitec. The amount was deducted from my Capitec account, but it has still not reflected in my 1win balance on the app. I have the payment proof and transaction reference from Capitec showing that the money was successfully deducted. I request t...
On 30 April at around 13:24, I made a card payment of R40 from my Capitec Bank account to fund my 1win account. The amount was deducted from my Capitec account, but it never reflected in my 1win balance, so I am unable to play. I contacted 1win through their online support and was told to wait 72 ho...
I am experiencing a problem with my 1Win account balance related to depositing via 1Voucher. Today, I attempted to load a 1Voucher of R50 onto my 1Win account, and every time I tried to use the voucher, it was cancelled and the money did not appear in my 1Win balance. This is my first time trying to...
On 20 May 2026 at around 16:39, I deposited R40 into my 1win account using a bank transfer via the Capitec banking app. The amount was successfully deducted from my Capitec account and I have a proof of payment and transaction reference confirming that the transfer went through. However, my 1win acc...
I am writing to raise a serious complaint about my withdrawal and deposit issues with 1win, which have left me extremely frustrated and disappointed. I am based in South Africa and use Capitec Bank for my transactions. On 13 May, I requested a withdrawal of R5,010 via Instant EFT to my Capitec accou...
