1win Instant EFT Withdrawal Pending and Missing Deposit Issue

I am writing to raise a serious complaint about my withdrawal and deposit issues with 1win, which have left me extremely frustrated and disappointed. I am based in South Africa and use Capitec Bank for my transactions. On 13 May, I requested a withdrawal of R5,010 via Instant EFT to my Capitec account. As of today, it has been 9 days and the withdrawal is still not paid out. Each time I contact support, I receive the same generic response that my “appeal is in progress”, with no real update, no solution, and no clear time frame. This delay is unacceptable, especially because this was my last money and I now have bills to pay while my funds are stuck. On top of this, on 20 May I deposited R100 from my Capitec account, and the money left my bank but never appeared in my 1win account. I have proof from my bank that the R100 was debited, yet my 1win balance was never credited. I have already sent screenshots and proof of payment for both the withdrawal and the missing R100 deposit via both email and live chat, but nothing has been resolved and I keep getting the same standard replies. This experience has completely destroyed my trust in your platform. What I want 1win to do now is very clear. I want you to immediately pay out the pending Instant EFT withdrawal of R5,010 requested on 13 May. I also want you to either credit or refund the missing R100 deposit from 20 May that left my Capitec account but did not reach my 1win account. Finally, I expect a clear and detailed explanation for why both transactions have been delayed despite me providing proof, and why I am getting the same response every day without any action. These are my last funds and I am under financial pressure due to bills I must pay, so I expect this matter to be treated as urgent. I request that you resolve this within 48 hours, otherwise I will have no choice but to escalate the issue to Capitec and the relevant South African authorities.