On 30 April at around 13:24, I made a card payment of R40 from my Capitec Bank account to fund my 1win account. The amount was deducted from my Capitec account, but it never reflected in my 1win balance, so I am unable to play. I contacted 1win through their online support and was told to wait 72 hours, but the issue has still not been resolved. The transaction reference shown on my side is “Novo42*aiu0081”. I have proof of payment from Capitec confirming that the R40 was successfully deducted. I request that this missing R40 be credited to my 1win account without any further delay and that the underlying issue be fixed so that future deposits reflect correctly. I also ask for an investigation into this failed credit, as the funds have already left my Capitec account but have not been made available in my 1win balance.
I made two deposits on 1win using my Capitec debit card, but neither of them appeared in my gaming account even though the money was deducted from my bank account. The first deposit of $1 was made on February 10 at 7:20 p.m., and the second deposit of $1 was made today at 3:35 p.m. Both transactions...
I am experiencing an unresolved issue with a withdrawal from my 1win account to my Capitec bank account. On January 31, 2025, I requested a withdrawal of R2,000, but the funds were never received in my Capitec account. Within my 1win account, the withdrawal initially showed as “pending” and was lat...
I am writing about an unresolved deposit issue I experienced on 1win. On 5th February 2026, I deposited ₹47,000 from India using GPay. The money was successfully deducted from my account, but it has still not been credited to my 1win balance, even though 8 days have already passed. I have the transa...
I am writing about an unresolved issue with a withdrawal I made on 1win from my account with ID 52626***. On 3rd April 2026, I requested a withdrawal of ₹40,000 via IMPS. On your platform, the payment status shows as successful, but the ₹40,000 has not been credited to my bank account. After noticin...
On February 9, 2026, at around 10:54 a.m., I made a deposit of $24 to my 1win account via Paytm. The amount was successfully deducted from my Paytm wallet, and the payment shows as completed with reference number 698979693956, but the deposit has not been credited to my 1win account. This is the fir...
