2
Hassan is not satisfied with the result

1win Took My Tsh 115,600 but Didn’t Deposit to My Airtel Money Wallet

profile
Hassan
January 30, 6:12 pm
353

I requested a withdrawal of Tsh 115,600 from my 1win account (ID 34296841) on 26 January 2026, but the money has not been deposited into my Airtel Money wallet. The amount was successfully deducted from my 1win balance, yet nothing has arrived on my phone up to now. After noticing the delay, I contacted 1win customer support. First, they told me to wait 24 hours, but even after this period, I did not receive the funds. I reached out to them again, and this time I was told to wait up to 7 days. I find it very unfair that a simple withdrawal is delayed this long without a concrete solution, especially when customers depend on these funds. I kindly request that 1win immediately process and pay the pending Tsh 115,600 to my Airtel Money account without any further delay, or provide a clear and final resolution so I can receive my money.

1win-took-my-tsh-115600-but-didnt-deposit-to-my-airtel-money-wallet-1.jpg

Progress
Progress

January 30, 9:20 pm

I am writing regarding a problem I am facing with withdrawing money from my 1win sports betting balance. I requested a withdrawal of Tsh 115,600 from my sports betting balance, and the status has remained “pending” for five days without any progress or clear explanation.

All the required verification steps on my account have been fully completed, including every document and check that 1win requested. Despite this, the withdrawal has not been processed, and the system only shows it as pending. When I contacted 1win customer support to ask about the delay, I did not receive any clear answer or specific reason for why the withdrawal has not been completed.

If there is any additional ID or document needed to solve this problem, I am ready to provide it immediately so that there is no further delay. I kindly request that my withdrawal of Tsh 115,600 be processed as soon as possible or that I receive a clear and detailed explanation for the delay. I expect this issue to be resolved promptly so that I can access my funds without any further uncertainty.

January 31, 12:04 pm (17 hours after complaint)

Hello! Please provide your account ID to verify the information and to be able to examine the situation in more detail. Without this information, we cannot confirm the situation or give you an accurate answer.

Hassan
Hassan
February 03, 3:32 pm

why you dont want to pay back my mooney

February 04, 6:07 pm

Hello! We have checked your account information and see that the withdrawal has already been successfully credited to your banking details. If this is not the case, please let us know. Good luck!

Hassan
Hassan
February 04, 6:32 pm

I have received it, but your customer service is not good.

February 04, 7:04 pm

We appreciate your patience as we understand that this decision has taken longer than we had initially anticipated. We have tried our best to ensure that your trust in us is not compromised.Thank you for choosing us.

Similar Complaints

1win Withdrawal Pending Even After Verification Was Completed

profile
Nithish
January 23, 5:22 pm
675
1win-withdrawal-pending-even-after-verification-was-completed-1.jpg

1win Withdrawals Pending - 95,000 INR Bank Transfer Delayed

profile
Utkarsh
January 22, 10:02 am
555
1
Yunus is completely dissatisfied with the result

1win Hasn’t Processed My Withdrawal After Days—Where Is My Money?

profile
Yunus
February 28, 2025 3:21 pm
132

Withdrawal Pending And 1win Custemer Only Says Waiting Up To 7 Days

profile
Kiran
January 19, 2:32 pm
723
withdrawal-pending-and-1win-custemer-only-says-waiting-up-to-7-days-1.jpg
1
Sumit is completely dissatisfied with the result

1win Withdrawal Issue - Money Missing

profile
Sumit
October 14, 2025 6:03 pm
575

Video Complaints

Report a Similar Issue