I am writing regarding a problem I am facing with withdrawing money from my 1win sports betting balance. I requested a withdrawal of Tsh 115,600 from my sports betting balance, and the status has remained “pending” for five days without any progress or clear explanation.
All the required verification steps on my account have been fully completed, including every document and check that 1win requested. Despite this, the withdrawal has not been processed, and the system only shows it as pending. When I contacted 1win customer support to ask about the delay, I did not receive any clear answer or specific reason for why the withdrawal has not been completed.
If there is any additional ID or document needed to solve this problem, I am ready to provide it immediately so that there is no further delay. I kindly request that my withdrawal of Tsh 115,600 be processed as soon as possible or that I receive a clear and detailed explanation for the delay. I expect this issue to be resolved promptly so that I can access my funds without any further uncertainty.